MAXIMIZING YOUR COMMUNICATIONS TECHNIQUE

MAXIMIZING YOUR COMMUNICATIONS TECHNIQUE

LATAR BELAKANG

Komunikasi yang efektif bukan hanya tentang kosakata yang Anda gunakan, melainkan bagaimana kemampuan ANDA untuk “membaca” orang lain dan tahu cara yang tepat untuk menyampaikan pitch Anda. Seorang komunikator yang efektif mampu menghubungkan bahasa tubuh dengan pesan yang akan disampaikan. Seorang sekretaris harus menguasai komunikasi yang efektif terutama dengan boss ANDA.

Workshop ini akan mengajarkan bagaimana menggunakan komunikasi nonverbal untuk memperkuat pesan, membuat “si Boss” nyaman berkomunikasi dengan ANDA, teknik memberi dan menerima feedback, dan trik berkomunikasi dengan boss ANDA.

MATERI BAHASAN TRAINING SEKRETARIS

– COMMUNICATION BASICS

1. Acquiring confidence, self-esteem and self-concept to project a positive external image
2. Define Your Personal Communication Strengths and Limitations
3. Define the Characteristics of Effective and Ineffective Communication
4. Establishing trust and credibility for stronger work relationships
5. Using rapport to shape effective messages and enhance your influence

– BECOMING AN EXCEPTIONAL LISTENER

1. How to grasp what is not being said but implied
2. The advantages of withholding judgment until the end of a situation
3. Easy-to-use reminders that fix your attention on the speaker
4. How and when to use open-ended, closed-ended, curiosity and clarifying questions
5. How to stop them from dominating conversations

– USING NONVERBAL COMMUNICATION

1. How to complement your message with nonverbal communication
2. Ways to interpret nonverbal behaviors for a deeper understanding of what’s being said
3. How to make sure your verbal message is consistent with your nonverbal message

– GIVING AND RECEIVING FEEDBACK

1. How to evaluate criticism : What to take to heart, What you can safely ignore
2. Ways to handle unjust criticism and rejection
3. The kind of feedback to use for the fastest results

– ONNECTING WITH DIFFERENT TYPES OF PEOPLE

1. How to interact more effectively with your supervisors, especially your immediate boss
2. How to successfully handle a tirade
3. Ways to deal with bullies, liars and other difficult people

– FRAMING YOUR MESSAGE IN THE POSITIVE

1. The best way to frame an unwelcome message
2. How to say “no” without feeling guilty or upsetting the other person
3. The infectious synergy of positive thinking

PROFESSIONAL TRAINER
Agnes Handayani & Team
Trainer IST center ini merupakan lulusan S2 komunikasi yang mengawali karirnya sebagai Corporate Secretary dan Public Relations di Bank Aspac. Karirnya terus melaju dengan dipercayanya beliau sebagai Secretary to Director di BPPN selama 2 tahun. Selain aktif sebagai Division Head sebuah perusahaan multinasional, beliau juga aktif mengajar di Perbanas, Interstudi (STDI –Sekolah Tinggi Disain Interior, STIKOM-Sekolah Tinggi Ilmu Komunikasi, Aksek –Akademi Sekretari) serta menjadi pembicara dan konsultan beberapa perusahaan seperti PT. Pertamina, PT. Indopacific, PT. Exxon Mobile, Pelita Air, Service, Depkeu, Dirjen Pajak, PT. Lintas Arta, PT.Terex, Bapeten, dll.

PESERTA TRAINING SEKRETARIS
Sekretaris  |  Personal Assistant  |  Administration

TEMPAT TRAINING SEKRETARIS
JAKARTA –  Hotel The 101 Sedayu Jakarta Dharmawangsa, Jakarta Selatan
BANDUNG – Hotel Aston Braga – Bandung
YOGYAKATA – Hotel Ibis Styles, Yogyakarta
BALI – Hotel Santika, Bali
*) Tempat bisa berpindah sewaktu – waktu

BIAYA TRAINING SEKRETARIS
JAKARTA – Rp 3.750.000,- / Peserta
BANDUNG – Rp 4.700.000.- / Peserta*
YOGYAKARTA – Rp 5.800.000,- / Peserta*
BALI – Rp 9.000.000.- / Peserta*
*) Harga sudah termasuk Penginapan 1 malam

PENDAFTARAN TRAINING SEKRETARIS
ANDIKA
IST Center
Phone     : (021) 7494498, (021) 7415597
Mobile    : 0898 4614 528
Twitter       : @ISTcenter
LinkedIn    : IST Center
Email          : istcenter@yahoo.com

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